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newScale FrontOffice™ Suite


Products newScale PortfolioCenter™ newScale RequestCenter® newScale LifecyleCenter™ newScale DemandCenter™
Description Service portfolio management and IT-business relationship management Self-service request management and automated fulfillment Lifecycle management for service items and workloads Demand management and cost management for IT services
Foundational Elements newScale Service Catalog Foundation™
Service design, configuration, and administration
newScale Service Reporting™
In-depth service measurement, analysis, and key performance indicators
newScale Libraries of Service Catalog Templates
Pre-built, configurable, and re-usable service content
newScale Service Integration Hub™
Open integration framework and integration adapters


The newScale PortfolioCenter™ application will enable your IT infrastructure teams to quickly design and market an online "IT brochure" of standardized service offerings, with tiers of service, pricing, and optional included components.

With newScale RequestCenter®, you can rapidly deploy a self-service portal across your entire data center infrastructure — including physical servers, virtual machines, storage, networking and even cloud services - and enable automated fulfillment of service requests.

Using newScale LifecycleCenter™, your IT staff can more effectively manage the entire lifecycle of any requested service - from ordering and fulfillment of the initial request to the recovery or de-provisioning of unused or unnecessary assets.

And if your organization is ready to embrace demand planning and billing for your data center services or private cloud, newScale DemandCenter™ provides capabilities to track consumption and manage budgets.

Since all newScale products are designed to work seamlessly together on a common foundation, your investment in training, services, and integration with external systems is leveraged across the entire suite. In fact, newScale Service Catalog solutions can be applied across your entire enterprise — from data center to the workplace, for desktop and other end user services, as well as your infrastructure services.